Privacy Policy

Last updated: 12 September 2026

1. About SnagOne

SnagOne is a construction snagging platform designed to help users create projects, record defects, upload photographs, assign work, track progress and produce snagging reports.

2. Information We Collect

Depending on how you use SnagOne, we may process information including your name, email address, account information, project information, site details, snag descriptions, photographs, comments, assigned persons, dates and other information you choose to enter into the service.

3. Account and Sign-In Information

Users may create a SnagOne account using an email address and password. SnagOne may also provide third-party sign-in options such as Google. When you use an external sign-in provider, we receive the information needed to identify and authenticate your account, such as your email address and account identifier.

4. How We Use Your Information

We use information to provide and operate SnagOne, authenticate users, store projects and snagging records, generate reports, improve the service, maintain security and provide customer support.

5. Photos and Project Information

Photos and project information uploaded to SnagOne may contain information relating to construction sites, properties, people or businesses. Users are responsible for ensuring that they have permission to upload and share information through SnagOne.

6. Cookies and Authentication

SnagOne may use essential cookies or similar technologies to keep users signed in, maintain account security and provide core functionality. Essential authentication technologies are required for the service to work correctly.

7. Third-Party Services

SnagOne may use trusted third-party service providers for features such as authentication, hosting, email delivery, payments and other infrastructure. These providers may process limited information where necessary to provide their services.

8. Data Security

We take reasonable technical and organisational measures to protect information from unauthorised access, loss, misuse or alteration. No online service can guarantee absolute security.

9. Data Retention

Information may be retained for as long as necessary to provide the service, maintain legitimate business records, meet legal obligations and resolve disputes. Users may request deletion of their account and associated personal information, subject to any information we are legally required to retain.

10. Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, including rights to access, correct, delete, restrict or obtain a copy of certain information. You may also have the right to object to certain processing.

11. Children

SnagOne is intended for professional and business use and is not designed for children.

12. Changes to This Privacy Policy

We may update this Privacy Policy as SnagOne develops. When changes are made, the updated date at the top of this page will be changed.

13. Contact

Contact details for privacy questions and data requests will be provided before SnagOne is made publicly available.